Everything about getting it lit.
Fire pits are heavy, gas fittings are unforgiving, and every municipality has its own rules about open flame. Here is exactly what to expect.
Delivery
Every unit ships from a warehouse inside the United States. Orders placed before 2pm ET on a business day usually leave the warehouse within 3–7 business days; the largest fire tables sit at the far end of that window.
Service levels
- Curbside — free over $399 ($49 under). The carrier leaves the boxed unit at your door, garage or building entrance. You do not need to be home.
- Inside placement — $79. Carried in and set where you want it. The carrier calls or texts to schedule a 4-hour window.
- White glove — $149. Placed, unpacked, fire media installed in the tray, and every piece of packaging taken away.
Propane is not included
- Every gas table and bowl runs on a standard 20 lb propane cylinder — the same tank a gas grill uses. Buy one locally; we cannot ship cylinders, and carriers will not accept them.
- The Trailhead portable runs on a 1 lb disposable cylinder. Never refill a disposable cylinder.
- Never transport a connected cylinder in a closed vehicle, and store spares outdoors, upright, out of the sun.
What we do not cover
- Alaska, Hawaii and Puerto Rico: quote required before checkout. Email us the SKU and ZIP.
- Stair carries above two flights without an elevator on the 118 lb table. The carrier may charge on site, or upgrade to white glove.
- Storage fees after three failed delivery attempts. We always try to reschedule first.
Before you order: check two things that are not about the product. First, your building or HOA rules — many apartments and rentals prohibit open flame on balconies regardless of fuel. Second, your local burn ordinance: several cities and most of California restrict wood-burning on poor air-quality days, which is why we separate gas from wood in the listing.
Returns
You have 30 days from delivery.
- Unopened, original packaging: full refund minus the outbound shipping we paid, and we arrange the pickup.
- Opened, unburned, in resalable condition: refund minus return freight (typically $55–$140 on fire tables). Fire media that has been poured into a tray cannot be resold and is not refundable.
- Used or burned: not returnable. Once a burner has been lit, the unit cannot be resold as new — the same rule every retailer in this category applies.
- Damaged in transit: send photos within 48 hours. We ship a replacement part or a full replacement at no cost.
Start a return at [email protected] with your order number. Do not ship a propane cylinder back — drain or disconnect it, leave it with your local hazardous-waste collection, and return only the unit.
Warranty
Three years on the burner, valve, regulator, hose and body against manufacturing defects. One year on ignition components and finish. Fire media and covers are consumables and carry no warranty.
Not covered: rust or discoloration from leaving a unit uncovered, burner damage from standing water, heat damage from using the wrong media, commercial use, or any unit that has been modified, converted to natural gas by an unlicensed fitter, or operated with a damaged hose.
Questions we get most
Do I need to assemble anything?
Is this certified, or just "tested to standard"?
Will it work on a wooden deck?
Why is there no star rating on the product page?
Gas or wood — which should I buy?
Do you offer financing?
Can I convert a propane table to natural gas?
Do you ship to Canada?
Contact us
Email is the fastest way to reach us — we answer within one business day, usually much sooner.
| Customer care | [email protected] |
| Order status & returns | [email protected] — include your order number |
| Wholesale / trade | [email protected] |
| Hours | Monday–Friday, 9:00am–6:00pm ET |
| Mailing address | LECENS, [registered business address], United States |
Replace the bracketed address with your registered U.S. entity address before launch — U.S. marketplaces and payment processors require a reachable business address on the site.